TERMS OF SERVICE

TERMS OF USE

USER AGREEMENT

A. ACCEPTANCE OF TERMS

Your access to the Live Oak Pharmacy mobile application and websites, including co-branded Live Oak Pharmacy-affiliate websites (collectively, the “Live Oak Pharmacy Digital Services”), is subject to the Live Oak Pharmacy Privacy Policy, HIPAA Privacy Notice, and these Terms of Use.

IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, YOU ARE PROHIBITED FROM USING THE Live Oak Pharmacy DIGITAL SERVICES. BY USING THE Live Oak Pharmacy DIGITAL SERVICES, YOU AGREE TO THESE TERMS OF USE.

These Terms also govern your participation in SMS or mobile communications programs offered by Live Oak Pharmacy.

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SMS / MOBILE COMMUNICATIONS TERMS

By providing your mobile phone number and opting in, you consent to receive SMS/text messages from Live Oak Pharmacy.

Eligibility Requirement:

You must be 18 years of age or older to use this SMS service.

Program Description:

These messages may include, but are not limited to:

- Prescription refill reminders 

- Order updates and delivery notifications 

- Appointment reminders 

- Account-related alerts 

- Customer service communications 

- Promotional or marketing messages (if applicable) 

Message frequency may vary based on your interaction with our services.

Opt-Out Instructions:

You can cancel the SMS service at any time. To stop receiving messages, reply STOP to any text message.

After you send "STOP", you will receive a confirmation message. After that, you will no longer receive SMS messages from us unless you opt in again.

Help / Support:

If you are experiencing issues with the messaging program, reply HELP for more assistance or contact us at:

Email: [email protected]

Phone: (325) 643-2648

Message & Data Rates:

Message and data rates may apply. Check with your carrier for details.

Carrier Liability Disclaimer:

Carriers are not liable for delayed or undelivered messages.

Privacy Disclosure:

No mobile information will be disclosed with third parties or affiliates for marketing or promotional purposes.

Information exhanges to subcontractors in support services (such as customer service, order fulfillment, or messaging providers) is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be exchanged with any third parties.

For more information, please review our Privacy Policy.

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B. MODIFICATION OF TERMS OF USE

The mobile application and this website are owned and operated by Live Oak Pharmacy. Live Oak Pharmacy reserves the right to change, modify, add or remove portions of these Terms of Use at any time and in its sole discretion. Such modifications and additional terms and conditions will be effective immediately and incorporated into these Terms. You are responsible for reviewing and becoming familiar with any such modifications. Your continued use of Live Oak Pharmacy Digital Services following the posting of any changes to these Terms of Use means you accept and agree to such changes. As long as you comply with these Terms of Use, Live Oak Pharmacy grants you a personal, non-exclusive, non-transferable, limited privilege to access and use Live Oak Pharmacy Digital Services.

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CONTACT INFORMATION

Live Oak Pharmacy 

3707 Austin Ave, Brownwood Texas 76801

(325) 643-2648 

[email protected]

Copyright 2026 Live Oak Pharmacy. All rights reserved.